TERMS OF BUSINESS
The general terms and conditions of the online store www.mogway.eu determine the terms of purchase and sale of products.
The general terms and conditions of online store operations are drawn up in accordance with the Consumer Protection Act (ZVPot) and the Electronic Market Act (ZEPT).
The owner and manager of the online store www.mogway.eu is the company Mogway d.o.o.
Definition of terms:
the provider is an online store www.mogway.eu;
user is a person who uses our system (user in the online store);
the online store is an information system intended for the presentation and sale of products to the user;
The general terms and conditions deal with the operation of the provider, the rights of the user and the business relationship between the provider and the user.
DATA OF THE MANAGER
APPLICATION
In order to make a quick and easy purchase, registration in the online store www.mogway.eu is not required. You will fill in all the necessary information for delivery and payment when placing the order.
The provider undertakes to always provide the user with the following information:
- company identity (company name and registered office);
- contact addresses that enable quick and efficient communication (e-mail, telephone);
- essential characteristics of goods or services;
- product deliverability (every product or service offered on the website should be deliverable within a reasonable time);
- conditions of product delivery or service performance (method, place and deadline of delivery);
- all prices must be clearly and unambiguously determined;
- method of payment and delivery;
- time validity of the offer;
- the period during which it is still possible to withdraw from the contract.
PURCHASE PROCEDURE
Ordering is done online 24 hours a day, every day of the year. When the user selects a product or products and decides on the method of payment by cash on delivery or payment by proforma invoice to TRR – transaction account, payment by PayPal or credit card, he submits the order by clicking on the COMPLETE PURCHASE icon. The online store automatically creates and sends an email with order details (products, prices, quantities, user data). This confirms the order, and the products will be sent as soon as possible.
RIGHT TO WITHDRAW THE PURCHASE, RETURN OF GOODS
The buyer has the right to return the purchased goods without any compensation. According to the Consumer Protection Act (Ur. Gazette RS, No. 98/2004, 126/07) in paragraph 1 of Article 43, the consumer has the right to notify the provider in writing no later than 14 days after receiving the goods, that he withdraws from the contract, to state the reason for withdrawal, namely to the contact e-mail: info@mogway.eu and to return the goods within a further 30 days after the notification of withdrawal from purchase.
In this case, the buyer himself pays the costs incurred when returning the purchased item.
The products must be unused, undamaged and in the original packaging. If the user returns the product without the original packaging or if this packaging is destroyed, or if the product shows signs of use that indicate that it has been used longer and more often than would be necessary to determine all its properties through testing, we reserve the right to charge compensation, which we evaluate with a report when returning the product. The provider is not obliged to accept shipments with a ransom or shipments that do not correspond to the provider’s general business conditions. We return the money to your transaction account as soon as possible, after receiving the returned undamaged products at our address. If you do not have a transaction account, we will return the money to you by postal order.
RETURN OF DAMAGED SHIPMENTS
If the goods were damaged during transport (the exterior of the shipment), then it is necessary to report the shipment to the courier IMMEDIATELY. The courier will draw up a complaint record on the spot about damage to the shipment. In the case of hidden damage to the shipment, the user is obliged to notify the delivery service in writing within the complaint period of 8 days, counting from the date of receipt of the shipment, with the condition that we have previously established jointly with us that, in our opinion, the damage occurred exclusively at the time when the shipment was in possession of delivery. We recommend that the user examines and checks the contents of the delivered package in the presence of the courier before accepting it.
PAYMENT
In the online store, the provider allows payments with: bank transfer and PayPal.
Bank: Primorska hranilnica d.d.
Account number: 6400 0992 3035 797
BIC: HKVISI22
IBAN: SI56 6400 0992 3035 797
The user must inform the provider about the decision on the payment method. He does this together with the submission of the order, which he forwards to the provider.
If you decide to pay by bank transfer, we will send you an invoice as soon as possible based on your order. Send proof of payment according to the proforma invoice to info@mogway.eu as all proforma invoices are for informational purposes only until payment is confirmed.
We are liable for VAT.
DELIVERY TIME
Cash in Advance:
After receiving the payment to our bank account, the shipments will be dispatched the same day or within a maximum of 3 working days.
For products in stock, delivery is 5-10 working days. In case of a longer delivery time, we will inform you about the delivery time by e-mail or by phone.
DELIVERY
The delivery is made by the delivery service to the specified address in the European Union , but also by the provider, depending on the quantity of products sold. Deliveries are mostly made in the morning. Transportation is always paid by the customer of the products.
The provider is not responsible for delays on the part of the delivery service or for damage to the packaging. Send us your questions at info@mogway.eu and we will be happy to answer you. The price of delivery is 15€.
SECURITY AND RIGHT TO PRIVACY
We take care to protect your information from loss, misuse, unauthorized access, disclosure, alteration or destruction. The provider uses all data obtained through the online store only for its own use and protects it in accordance with the Personal Data Protection Act.
The provider will not disclose data provided by customers to third parties, but will only use it for its own use, to inform about offers and news, etc. The provider stores customer data permanently and uses it until the customer requests otherwise. In the event of “intrusion” into the database or into the computer system, the provider is not responsible for the resulting consequences.
DISCLAIMER OF LIABILITY
The provider makes every effort to ensure the consistency and up-to-dateness of the data published on the company’s website and in the online store. Nevertheless, the characteristics of the products, their stock and price can change so quickly that the provider in the online store fails to correct the data. In such a case, we will inform the customer about the changes and enable him to cancel the order or exchange the ordered product.
In case of complaint or need for additional information, we expect your message to info@mogway.eu or by regular mail to the address Mogway d.o.o., Tržaška cesta 29, 1370 Logatec, Slovenia.
You send the returned product with a delivery service at your own expense to the address: pri bajer 33a, 1234 Mengeš. We do not accept shipments with a ransom if we have not expressly agreed on this with the customer!
ARCHIVING OF CONTRACTS
The contract concluded by the provider and the user is permanently stored by the company Mogway d.o.o.
CONTACT
Company name: Mogway d.o.o.
Company address: Tržaška cesta 29, 1370 Logatec, Slovenia
Tax number: SI 44951841
Phone: 01 7541030
E-mail address: +386 31 362 613
Help and information /working hours: Every working day: 8:00 – 16:00
